Trust & Safety

The product, policy, and process decisions a business makes to ensure its users feel safe and trust a service or online community are vital to business success. Our (literally) battle-tested experience ensures you the best T&S implementation tailored to your business needs.

  • We craft or refine content moderation and acceptable use policies, ensuring alignment with industry best practices and global regulatory requirements.

  • We assess your current product roadmap and business implementation for user safety gaps and incorporate industry best practices and veteran expertise to mitigate digital risk in your product and long-term objectives.

  • We conduct rigorous product and operations audits, inclusive of external threat detection, data mining, user behavioral analysis, network analysis, dark web analysis, and trend forecasting.

  • We guide seamless integration of trust and safety processes into your operations, and equip your teams to recognize and respond to threats.

Cognitive Security

Cognitive security or “COGSEC” concerns the influence of information on human thought and behavior, whether in disinformation, social engineering, advertising, or AI model training. We help you protect your brand perception and your users, vendors, or employees from social engineering or manipulation.

  • We expose vulnerabilities and strengthen defenses in your AI systems, user safety measures, and business operations through threat modeling, and simulated product abuse and social engineering.

  • We assess potential risks to brand reputation from content association, develop strategies to prevent brand harm, and create guidelines for content moderation and ad placement.

  • We assessing AI systems for potential biases or unintended consequences, develop frameworks for responsible AI development and deploymen, and advising on ethical considerations in AI-driven content curation and recommendation systems.

  • We scour the surface, social, deep, and dark webs to give you insight into how bad actors perceive your product, how they use it, how they target your users, and how much it’s worth to them.